Shipping Policy
Effective Date: November 9, 2026
At Hgkws, we are committed to providing a convenient and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our official website, https://www.hgkws.com/.
Please review the information below before placing your order.
1. Order Processing Time
After you place an order, our team will begin processing it.
Order processing includes payment verification, product preparation, packaging, and shipment arrangements.
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or holidays will generally begin processing on the next business day.
Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please note that order processing time is separate from shipping transit time.
2. Shipping Destinations
Hgkws primarily serves customers in the United States through our online store.
Available shipping destinations and delivery options will be displayed during checkout, based on the delivery address and shipping services available at the time of purchase.
Shipping availability may vary depending on the destination, carrier coverage, and product availability.
If your destination is not available during checkout, please contact us at [email protected] for assistance.
3. Shipping Time and Estimated Delivery
Delivery time consists of two stages:
Order Processing Time: The time required to prepare and dispatch your order.
Shipping Transit Time: The time required for the carrier to transport your package to the delivery address.
Estimated delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, and other circumstances beyond our control.
The estimated delivery information displayed during checkout or communicated in your order confirmation will apply to your specific order.
Unless a different shipping timeframe is clearly stated at checkout, we will maintain a reasonable basis to expect that orders can be shipped within the time required by applicable law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Please note that estimated delivery dates are not guaranteed unless expressly stated otherwise.
4. Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.
When available, the email will include:
Your order number;
Shipping confirmation;
Carrier information;
Tracking number;
A tracking link.
Tracking information may take some time to become active after the carrier receives and scans your package.
If your tracking information has not updated for several days, please contact us at [email protected] so we can help investigate the shipment.
5. Shipping Costs
Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.
The total shipping cost may depend on:
Delivery destination;
Shipping method;
Package weight and dimensions;
Carrier service availability;
Other applicable delivery charges.
Any shipping fees charged will be clearly disclosed before payment.
If free shipping promotions are available, the applicable conditions will be displayed on the Website or during checkout.
We do not intentionally impose undisclosed shipping charges after an order has been placed.
6. International Shipping and Customs
Hgkws is operated by Hefei Qinwei Technology Co., Ltd., based in China.
Depending on product availability and fulfillment arrangements, orders may be shipped from China or another designated fulfillment location.
For international shipments, including shipments to the United States, customs clearance procedures may apply.
Depending on the applicable shipping arrangement and destination, additional customs duties, import taxes, or other government-imposed charges may apply.
Where such charges are not included in the purchase price or shipping fees, the customer may be responsible for paying them, subject to applicable law and the information disclosed at checkout.
Customs inspections or clearance procedures may occasionally cause delivery delays.
Hgkws cannot guarantee the processing time of customs authorities or other government agencies.
7. Shipping Delays
We make reasonable efforts to process and dispatch orders within the stated timeframes.
However, unexpected circumstances may occasionally affect delivery, including:
Severe weather conditions;
Natural disasters;
Carrier service disruptions;
Customs inspections and clearance delays;
Public holidays;
Transportation interruptions;
Unexpected inventory or fulfillment issues;
Other circumstances beyond our reasonable control.
If we become aware that your order cannot be shipped within the originally promised timeframe, we will notify you in accordance with applicable law.
Where required under the FTC Mail, Internet, or Telephone Order Merchandise Rule, we will provide an appropriate delay notice, including a revised shipment date when available, and explain your right to consent to the delay or cancel your order for a prompt refund.
If we cannot fulfill your order, we will notify you and issue the applicable refund.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address before completing checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
If your order has not yet been shipped, we will make reasonable efforts to update the shipping information.
Once an order has been handed over to the carrier, we cannot guarantee that an address change or delivery redirection will be possible.
Hgkws is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer, except where applicable law requires otherwise.
9. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you have not received it, we recommend that you:
Check around your delivery location, including your mailbox, porch, or other designated delivery areas.
Ask household members, neighbors, or building management whether they accepted the package.
Contact the shipping carrier for additional delivery information.
Contact us at [email protected] if the package remains missing.
Please provide your order number and tracking information so we can assist with an investigation.
We will review reported missing shipments and work with the relevant carrier to determine the appropriate resolution.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
10. Damaged Packages or Products
We take reasonable care when preparing and packaging orders.
If your aroma diffuser arrives damaged or defective, please contact us as soon as reasonably possible after delivery.
To help us review your case, please provide:
Your order number;
A description of the damage or defect;
Clear photographs or videos of the package and affected product, if available;
Your contact email address.
After reviewing the information, we will work with you to determine an appropriate resolution.
Depending on the circumstances, this may include:
A replacement product;
A refund;
Another appropriate remedy under applicable law.
If the damage or defect is attributable to our fulfillment or shipping arrangements, we will cover reasonable return shipping costs where a return is necessary.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Before Shipment
If your order has not yet been shipped, we will make reasonable efforts to accommodate your request.
Approved cancellations will be refunded to the original payment method.
After Shipment
Once your order has been shipped, it generally cannot be canceled through our order processing system.
You may contact us to discuss available return options after delivery.
If we cannot ship your order within the promised timeframe, your cancellation and refund rights will be handled in accordance with applicable law.
12. Delivery Issues Beyond Our Control
While we work with shipping carriers to facilitate delivery, certain circumstances may be outside our direct control.
These may include carrier delays, customs inspections, severe weather, transportation disruptions, and other unexpected events.
We will make reasonable efforts to assist customers in resolving delivery issues.
However, this policy does not exclude or limit any responsibility or consumer rights that cannot legally be excluded under applicable law.
13. Contact Us
If you have any questions regarding shipping, order processing, tracking information, or delivery issues, please contact our customer service team.
Brand Name: Hgkws
Company Name: Hefei Qinwei Technology Co., Ltd.
Website: https://www.hgkws.com/
Customer Service Email: [email protected]
Business Address:
Room 817, Building 1-2, Minshang International Trade Center, No. 277, East Street, Qilizhan Subdistrict, Yaohai District, Hefei City, Anhui Province, China.
We appreciate your trust in Hgkws and will do our best to provide a smooth and reliable delivery experience.
Thank you for shopping with Hgkws.
Hgkws Customer Service Team