Terms of Service
Effective Date: November 9, 2026
1. Introduction
Welcome to Hgkws.
These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern your access to and use of the website https://www.hgkws.com/ (the “Website”) and any purchases, products, or services offered through it.
The Website is operated by Hefei Qinwei Technology Co., Ltd. (“Hgkws,” “we,” “us,” or “our”).
By accessing or using our Website, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Refund and Returns Policy.
If you do not agree with these Terms, please do not use our Website or purchase products through it.
These Terms apply to visitors, customers, and other individuals who access or use our Website.
2. Eligibility and Use of the Website
By using this Website, you represent that:
You are at least 18 years old or have reached the age of majority in your state of residence.
If you are a minor, you are using the Website with the involvement and consent of a parent or legal guardian.
The information you provide is accurate, complete, and current.
You will use the Website only for lawful purposes.
You agree not to:
Use the Website for fraudulent, unlawful, or unauthorized purposes.
Attempt to interfere with the security, operation, or functionality of the Website.
Introduce viruses, malicious code, or other harmful technologies.
Attempt to gain unauthorized access to our systems, accounts, or databases.
Use automated tools to scrape, copy, or collect Website content without our prior written permission.
Submit false, misleading, or deceptive information.
Violate the intellectual property rights or other legal rights of Hgkws or any third party.
We reserve the right to restrict or terminate access to the Website if we reasonably believe that a user has violated these Terms or applicable law.
Nothing in this section limits any rights that consumers may have under applicable law.
3. Products and Product Information
Hgkws primarily offers aroma diffusers and humidifiers designed for everyday home use.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other product information displayed on our Website are accurate and up to date.
However:
Product colors and appearances may vary slightly depending on your screen settings and display device.
Product specifications and availability may change from time to time.
Product images are provided for illustrative purposes unless expressly stated otherwise.
Product features and performance are subject to the specifications and instructions provided with the actual product.
We do not guarantee that every product description or Website presentation will be entirely free of typographical errors or inaccuracies.
If we discover a material error relating to a product description, price, or availability, we reserve the right to correct the error and communicate with affected customers as appropriate.
Nothing in these Terms excludes or limits any consumer rights relating to inaccurate product descriptions, defective products, or merchandise that does not conform to applicable legal requirements.
4. Orders and Order Acceptance
When you place an order through our Website, you are submitting an offer to purchase the selected products under these Terms.
After receiving your order, we may send an order confirmation email acknowledging receipt of your order.
An order confirmation does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to review and, where legally permitted, refuse or cancel an order for legitimate reasons, including:
Product unavailability;
Suspected fraudulent or unauthorized transactions;
Incorrect pricing or product information;
Payment authorization issues;
Shipping restrictions;
Suspected resale or purchasing activity that violates our policies.
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method or otherwise provide a legally compliant resolution.
We will not cancel an order arbitrarily or in a manner that violates applicable consumer protection laws.
5. Pricing and Payment
All product prices and applicable shipping charges will be displayed on the Website or during checkout before you complete your purchase.
Unless otherwise indicated:
Prices are displayed in the currency specified on the Website.
Shipping fees will be disclosed before payment.
Applicable taxes will be calculated and displayed where required.
Payment must be successfully authorized before an order can be processed.
We accept payment methods made available during checkout.
Payment transactions may be processed by independent third-party payment providers. Their terms, privacy policies, and security procedures may also apply to your transactions.
We do not intentionally collect or store full payment card details when payment processing is handled directly by a third-party payment provider.
If a pricing or payment error occurs, we will take reasonable steps to correct it and notify affected customers where appropriate.
6. Shipping and Delivery
Orders placed through Hgkws are subject to our Shipping Policy.
Our Shipping Policy explains:
Order processing times;
Available shipping destinations;
Estimated shipping and delivery times;
Shipping costs;
Shipment tracking;
Customs duties and import charges;
Shipping delays;
Lost, missing, or damaged packages.
Orders may be fulfilled from China or another designated fulfillment location, depending on product availability and shipping arrangements.
Delivery dates are estimates unless expressly stated otherwise.
If we cannot ship an order within the time originally promised, we will provide the required notice and cancellation or refund options in accordance with applicable law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule where applicable.
Nothing in these Terms limits your rights regarding delayed, missing, or undelivered merchandise under applicable law.
For more information, please review our Shipping Policy.
7. Returns, Refunds, and Exchanges
Purchases made through our Website are subject to our Refund and Returns Policy.
Our Refund and Returns Policy explains:
Applicable return periods;
Return eligibility requirements;
Procedures for requesting a return;
Refund processing;
Return shipping costs;
Damaged, defective, or incorrect products;
Order cancellations and exchanges.
Please review our Refund and Returns Policy before purchasing.
Nothing in these Terms or our Refund and Returns Policy is intended to waive or restrict any mandatory rights or remedies available to consumers under applicable federal or state law.
Where a mandatory consumer protection requirement conflicts with our policies, the applicable legal requirement will prevail.
8. Product Use and Safety
Our aroma diffusers and humidifiers should be used in accordance with the product instructions, safety warnings, and manufacturer recommendations provided with each product.
Customers are responsible for:
Reading the applicable product instructions before use;
Using products only for their intended purposes;
Following water filling, cleaning, maintenance, and operating instructions;
Keeping electrical products away from inappropriate water exposure;
Using only compatible accessories and components;
Keeping products out of reach of children when necessary;
Following all applicable safety precautions.
Do not operate a product if it appears damaged, defective, or unsafe.
If you experience a product safety issue, discontinue use and contact us at [email protected].
Product information on our Website is provided for general informational purposes and should not be interpreted as medical advice or as a guarantee of any therapeutic, medical, or health-related result.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded under applicable product safety or consumer protection laws.
9. Intellectual Property Rights
All content on the Website, including but not limited to:
Text and written materials;
Product descriptions;
Photographs and images;
Graphics and visual designs;
Logos and trademarks;
Website layouts;
Software and digital content;
is owned by or licensed to Hgkws or the relevant rights holders and is protected by applicable intellectual property laws.
You may access and use Website content for personal, non-commercial shopping purposes.
You may not, without prior written permission:
Copy or reproduce Website content for commercial purposes;
Distribute, modify, or republish Website materials;
Use our trademarks or brand identity without authorization;
Exploit Website content for commercial gain;
Remove copyright, trademark, or other proprietary notices.
All rights not expressly granted in these Terms are reserved by the relevant rights holders.
10. User Submissions and Feedback
If you submit reviews, comments, suggestions, questions, or other content to us (“User Content”), you represent that:
You have the legal right to submit such content;
Your content does not violate the rights of any third party;
Your content is not fraudulent, misleading, defamatory, unlawful, or otherwise prohibited.
By voluntarily submitting User Content, you grant Hgkws a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes related to operating, improving, and promoting our business, subject to applicable law.
This license does not transfer ownership of your content to Hgkws.
We reserve the right to remove or restrict User Content that violates these Terms or applicable law.
We do not guarantee that all submitted comments or reviews will be published.
11. Third-Party Services and Links
Our Website may contain links to third-party websites, payment services, advertising platforms, shipping providers, or other external services.
These third parties operate independently and may have their own terms and privacy policies.
We do not control and are not responsible for the content, security, availability, or business practices of third-party websites or services.
Your use of third-party services may be subject to separate agreements between you and the relevant third party.
We encourage you to review the applicable terms and privacy policies before using external services.
12. Privacy and Personal Information
Your use of our Website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
We may use cookies, analytics technologies, advertising pixels, and similar tracking technologies as described in our Privacy Policy and subject to applicable consent and opt-out requirements.
By using our Website, you acknowledge that you have had the opportunity to review our Privacy Policy.
Where applicable law requires consent for particular data processing activities, we will obtain the required consent separately.
For further information, please review our Privacy Policy:
13. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Website and its general informational content are provided on an “AS IS” and “AS AVAILABLE” basis.
We do not guarantee that:
The Website will always be available without interruption;
The Website will be completely free from errors;
All technical issues will be resolved immediately;
Every Website feature will be compatible with every device or browser.
However, nothing in this section excludes or limits:
Mandatory consumer protection rights;
Applicable implied warranties that cannot legally be disclaimed;
Express product warranties provided by us or the product manufacturer;
Remedies for defective or nonconforming products;
Any other rights that cannot legally be waived.
Where applicable law does not permit the exclusion of certain implied warranties, those warranties will remain in effect to the extent required by law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Hgkws and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from your use of the Website or inability to use the Website.
This may include, where legally permissible, loss of profits, loss of data, business interruption, or other indirect losses.
Nothing in these Terms limits or excludes liability for:
Fraud or fraudulent misrepresentation;
Gross negligence or willful misconduct where liability cannot legally be excluded;
Death or personal injury caused by negligence where exclusion is prohibited;
Product liability where applicable law prohibits limitation;
Breach of mandatory consumer protection obligations;
Any other liability that cannot legally be excluded or limited.
Where liability limitations are permitted, they will apply only to the extent allowed by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Hgkws and its affiliates, officers, employees, and agents from third-party claims, damages, liabilities, and reasonable expenses arising directly from:
Your unlawful use of the Website;
Your intentional violation of these Terms;
Your infringement of third-party intellectual property rights;
Your fraudulent or malicious activities.
This section does not require consumers to indemnify us for losses caused by our own unlawful conduct, negligence, or violations of applicable consumer protection laws.
16. Governing Law
These Terms will be interpreted in accordance with the applicable laws of the United States and the laws of the relevant state where the consumer resides, to the extent required by applicable law.
Where a particular state law applies to a consumer transaction, nothing in these Terms is intended to deprive the consumer of mandatory protections provided by that state’s laws.
Any legal dispute arising from these Terms will be handled by a court or other competent authority with proper jurisdiction under applicable law.
Nothing in this section prevents consumers from exercising rights before the courts or authorities available to them under applicable consumer protection laws.
17. Dispute Resolution
If you have a complaint, concern, or dispute regarding our Website, products, or services, we encourage you to contact us first so that we can attempt to resolve the matter informally.
Please send your inquiry to:
We will make reasonable efforts to review your concern and work toward a fair resolution.
Nothing in this section requires you to waive your right to bring a claim before a competent court or government agency where such a right is protected by applicable law.
18. Termination and Suspension
We may suspend or restrict access to the Website where reasonably necessary to:
Protect Website security;
Prevent fraud or unauthorized activity;
Address technical or operational issues;
Enforce these Terms;
Comply with applicable legal obligations.
Termination or suspension of access will not affect rights or obligations that have already arisen before the termination date.
Any rights that must survive termination under applicable law will remain unaffected.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices, Website functionality, products, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this page.
Material changes will be communicated through appropriate means where required by applicable law.
Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms only to the extent permitted by applicable law.
We encourage you to review this page periodically.
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision will be modified or limited to the minimum extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue in full force and effect to the extent they can operate independently.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the agreement governing your use of the Website and your purchases from Hgkws.
If a provision in these Terms conflicts with a mandatory provision of applicable consumer protection law, the mandatory legal provision will prevail.
Where a specific policy contains more detailed provisions regarding a particular subject, that policy will apply to the extent of the subject matter and provided that it does not conflict with applicable law.
22. Contact Information
If you have questions, concerns, or requests regarding these Terms of Service, please contact us using the information below.
Brand Name: Hgkws
Legal Business Name: Hefei Qinwei Technology Co., Ltd.
Website: https://www.hgkws.com/
Customer Service Email: [email protected]
Business Address:
Room 817, Building 1-2, Minshang International Trade Center, No. 277, East Street, Qilizhan Subdistrict, Yaohai District, Hefei City, Anhui Province, China.
We appreciate your interest in Hgkws and thank you for choosing our products.
Hgkws Customer Service Team